Shipping & Refund Policy for Pteris Design
1. Digital Delivery
All products available on Pteris Design are digital files for machine embroidery. No physical items will be shipped to your address.
-
Upon successful payment, you will receive an automated email with a download link.
-
You can also access your purchased files at any time by logging into your account on our website.
2. Refund Policy
Due to the nature of digital products (instant downloads), we generally do not offer refunds, returns, or exchanges. Once the files have been downloaded or the link has been sent, the sale is considered final.
3. Exceptions (When a Refund may be issued)
We want you to be happy with your stitching results! We will consider a refund or exchange only in the following cases:
-
Duplicate Purchase: If you accidentally purchased the same design twice in two separate transactions, we will refund the duplicate payment.
-
Corrupt File: If the file is technically defective or corrupt and we are unable to provide a working replacement, a refund will be issued.
4. Important Considerations
-
Wrong Machine Format: It is the customer’s responsibility to ensure that the embroidery format (PES, JEF, DST, etc.) and hoop size are compatible with their machine before purchasing.
-
Editing Designs: We do not offer refunds or technical support for designs that have been resized or edited by the customer. Resizing a design can lead to stitch density issues and poor results.
5. How to Get Help
If you experience any technical issues with your file or have a question about your order, please contact us at:
-
Email: pteris.emb@gmail.com
-
Response time: We usually respond within 24–48 hours.